Privacy Policy
Effective Date: May 6, 2025
Welcome to Rove ("we," "our," or "us"). We are committed to respecting your privacy and protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect your information when you access or use our website, https://rove.chat, and related AI chat services (collectively, the "Services").
We collect information to provide, maintain, and improve our Services. The types of information we collect include:
- Usage Data: We collect information about your interactions with our Services, such as IP address, browser type, operating system, device identifiers, access times, pages viewed, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember your preferences, analyze usage, and provide relevant content.
- Account Information: When you create an account, we collect information such as your name, email address, password, and any other details you provide.
- Communications: If you contact us via email or through customer support, we collect your communications and any additional information you choose to provide.
- AI Chat Interactions: The content of your conversations with the AI, including messages, prompts, and queries, is collected to facilitate your experience, improve the Service, and for troubleshooting.
- Device Details: We collect technical information about the device you use, such as device type, operating system, settings, hardware configurations, and unique device identifiers.
d. Geolocation Data
- Location Information: We may derive your general location from your IP address for analytics and to optimize the Service.
- Performance Data: We use Sentry and similar tools to collect diagnostic information, error reports, performance metrics, and system logs to monitor, maintain, and improve the Services.
We use your information for legitimate business purposes, including to:
- Provide, operate, and maintain the Services.
- Personalize your experience and improve our Services.
- Analyze usage and trends to enhance performance and user experience.
- Communicate with you, including responding to inquiries and providing customer support.
- Identify, troubleshoot, and resolve technical and security issues.
- Fulfill legal obligations and enforce our Terms of Service.
- Develop new features and improve the quality of the AI.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
- Service Providers: With trusted service providers, such as Sentry, who assist in analytics, diagnostics, and maintenance, under strict confidentiality agreements.
- Business Partners and Contractors: With partners who help us operate and improve the Services, subject to confidentiality obligations.
- Legal Compliance: When required to comply with applicable laws, regulations, legal processes, or governmental requests.
- Protection of Rights: When necessary to protect our rights, property, safety, or the rights, property, and safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to the promises made in this policy.
4. Data Retention and Storage
- Account and Chat Data: All content, files, attachments, and chat histories are retained for the duration of your account’s activity, unless you explicitly delete them or your account is terminated.
- Deleted Content: When you delete your personal data or content, it will be removed from our active systems, but may persist in backups for a limited period as required for business continuity.
- Storage Location: All data is stored on secure servers located within the European Union (EU), and we comply with applicable data protection regulations.
5. Third-Party Services
OpenRouter
We may integrate with OpenRouter to provide access to various AI models. When you interact with AI models through OpenRouter, your prompts and interactions may be processed by OpenRouter and the underlying model providers. Your use of these models is subject to OpenRouter's terms and privacy practices. For more details, please refer to OpenRouter's Privacy Policy.
Sentry
We utilize Sentry for application monitoring and error tracking. Sentry collects technical and diagnostic data in accordance with their privacy practices. For more details, please refer to Sentry's Privacy Policy.
Other Integrations
We may integrate with other third-party services as needed to provide and improve our Services. Your interactions with these services are governed by their respective privacy policies.
6. Your Rights and Choices
- Access, Correction, and Deletion: You may access, update, correct, or delete your personal information by logging into your account or contacting us at support@rove.chat.
- Cookie Preferences: You can manage or disable cookies through your browser settings.
- Opt-Out: Where applicable, you may opt out of certain data collection and processing activities as permitted by law.
- Data Portability: You may request a copy of your personal data in a commonly used format, where required by law.
7. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular security assessments. While we strive to protect your data, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
If you access our Services from outside the European Union, please note that your information may be transferred to, stored, and processed in the EU. By using our Services, you consent to such transfer and processing in accordance with this Privacy Policy.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Material changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about our practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rove
Email: support@rove.chat